Carex is partnering with an exciting, high growth healthtech startup as they seek an experienced Epic Practice Management & Patient Access Manager to join their team. Experience with RTE, Prelude, Cadence, and Professional Billing are ideal! This crucial role will lead workflow design, application build, coordinate integrated testing, and partner with stakeholders and clients to address issues. This role will be knowledgeable about the application and our policies, procedures, and business operations, and will have technical and soft skills to navigate many situations and guide projects and maintenance successfully. The Manager will also bring team management experience and oversee a team of analysts. Former startup experience is a plus!
What You'll Do:
System / Workflow Design and Technical Guidance
- Oversee and directly contribute to the architecture, design, and build of our system, ensuring scalability and maintainability.
- Offer technical guidance and support for Prelude, Cadence, Resolute, HIM, Bridges products to meet the needs of our business and our clients.
- Lead successful cross-application in Epic and 3rd party system integrations.
- Help team members overcome technical challenges and ensure the use of best practices.
Leadership and Collaboration
- Provide clear vision and direction to the team, aligning efforts with organizational goals.
- Facilitate and lead decision-making processes, ensuring the team stays on track with deadlines.
- Act as a liaison between the Core team and other stakeholders, such as product owners, operations, and revenue cycle leadership. Ensure clear communication of progress, risks, and issues.
- Work closely with other teams and departments to ensure smooth integration and alignment of efforts across the organization.
- Address and mediate conflicts within the team, ensuring a healthy and collaborative working environment.
Process Facilitation
- Ensure the team follows defined solution delivery processes informed by scrum, kanban, or other relevant frameworks. This includes facilitating stand-ups, sprint planning, reviews, and retrospectives.
- Ensure the team delivers high-quality products by promoting good testing practices, including automated testing, continuous integration, and continuous deployment.
- Help manage and optimize the team's workflow using tools like JIRA, Trello, or Azure DevOps. This involves tracking progress, identifying bottlenecks, and making process improvements.
- Promote a culture of continuous improvement, encouraging the team to reflect on and improve their processes and practices regularly.
Team Development
- Manage and coach team members, helping them grow their skills and advance their careers. This can involve one-on-one meetings, performance reviews, and providing constructive feedback.
- Identify training needs and facilitate opportunities for professional development, such as workshops, courses, or conferences.
- Foster a sense of team cohesion and camaraderie, organizing team-building activities and promoting a supportive and inclusive environment.
What You'll Bring:
- Prelude, Cadence, or Resolute Certification (can be lapsed).
- 5 years Epic-related management experience in an Epic application setting.
- Team Lead or Management experience.
- Experience with relevant Epic integrations (RTE, Patient Identity Verification, Charge Interfaces, Provider Credentialing, Document Management).
- Ability and willingness to own work activities and ensure they are completed accurately, efficiently and on time.
- Ability and willingness to see things in an open-minded way and examine an idea, concept, or issue from as many angles as possible. Demonstrated success in a startup or non-traditional healthcare organization.
- Strong organizational skills and the ability and willingness to recognize assignments or tasks that need to be completed.
- Ability to travel up to 10% (Expect up to 4 trips / 12 days of travel per year).
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Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.