Carex is partnering with a rapidly growing start-up to find a dynamic leader to execute a growth strategy while managing day-to-day project operations. A background in partnerships, operations, and project management is ideal. The company is experiencing rapid growth, requiring a leader who thrives in a fast-paced, startup environment and is willing to tackle any challenge, big or small. This role offers significant opportunities for career growth and impact.
Fully remote, direct hire role!
What You'll Do
- Oversee and manage the relationship with the offshore BPO provider, ensuring smooth integration of outsourced consultants handling data entry, claims, authorizations, and other back-office operations.
- Lead the transition of core services to the BPO provider while maintaining quality, efficiency, and alignment with business objectives.
- Monitor provider performance, implement best practices, and drive continuous improvement in processes, policies, and technologies.
- Act as a key liaison between internal teams and the BPO provider, ensuring seamless communication and alignment with company goals.
- Support broader change management initiatives within the organization as it scales rapidly.
- Collaborate closely with senior leadership, including the COO, to drive strategic decisions related to the offshore provider and operational improvements.
- Maintain and foster the company’s mission-driven, collaborative culture, ensuring alignment across internal and external teams.
- Develop a deep understanding of the company’s operational model to effectively manage outsourcing strategies and long-term scalability.
What You'll Bring
- Proven experience in operations and project leadership, ideally within a high-growth or startup environment.
- 2+ years of healthcare/healthtech industry experience. RevCycle, Medicaid, or Population Health experience a huge plus.
- Strong ability to oversee and optimize outsourced operations, particularly with offshore BPO providers.
- Experience in transitioning services, managing vendor relationships, and implementing process improvements.
- Strategic mindset with a hands-on approach—no task is too small in this fast-moving environment.
- Exceptional communication and stakeholder management skills to ensure alignment between internal teams and external partners.
- Adaptability and ability to thrive in a 24/7, fast-paced startup setting with minimal supervision.
- Experience in healthcare, revenue cycle management, or claims processing is a plus but not required.
- Strong analytical skills with a data-driven approach to decision-making and performance tracking.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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