Carex is partnering with a Healthtech Start Up partner to hire a Client Support Engineer – Clinical AI Healthcare Solutions to play a critical role in supporting clients as they implement AI-powered solutions integrated with Epic EHR systems. This position requires a blend of technical expertise, client relationship management, and a deep understanding of healthcare workflows and data standards.
What You'll Do
-
Client Support and Relationship Management:
- Serve as the primary contact for healthcare organizations implementing AI-powered solutions integrated with Epic.
- Provide outstanding client support by addressing technical and operational challenges efficiently.
- Foster strong relationships with client stakeholders, including IT teams, clinical staff, and leadership.
-
Technical Troubleshooting and Resolution:
- Diagnose and resolve issues related to AI solution integration with Epic systems.
- Collaborate with internal engineering teams to address complex technical challenges.
- Monitor and proactively address potential client concerns through regular check-ins.
-
Healthcare Data Expertise:
- Apply knowledge of healthcare data standards (e.g., HL7, FHIR) to support data integrity and system integration.
- Guide clients in leveraging AI solutions to enhance clinical workflows and outcomes.
-
Knowledgebase Management:
- Deliver client training sessions on solution use and optimization within Epic environments.
- Develop user guides, FAQs, and other documentation for internal and external knowledge-sharing.
-
Collaboration with Cross-Functional Teams:
- Partner with internal teams (e.g., product, clinical, engineering) to ensure alignment with client needs and industry standards.
- Provide client feedback to drive product improvements and feature development.
-
Compliance and Best Practices:
- Ensure all activities comply with healthcare regulations, including HIPAA.
- Advocate for data security, privacy, and adherence to industry best practices.
What You'll Bring
- Bachelor’s degree in Healthcare IT, Computer Science, or a related field; equivalent experience considered.
- 5+ years of experience in a client-facing support role, with a focus on Epic systems or healthcare IT EMR solutions preferred.
- Strong preference for Epic Ambulatory certification.
- Proficient in Epic EHR workflows, healthcare data standards (e.g., HL7, FHIR), and APIs.
- Experience with database query languages (e.g., SQL, MongoDB) for troubleshooting.
- Familiarity with AI technologies in healthcare is a plus.
- Exceptional problem-solving and analytical skills.
- Proven ability to communicate complex technical concepts effectively to diverse audiences.
- Adaptable to fast-paced environments and evolving client needs.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
#LI-WR1