Carex is partnering with a financial industry partner to hire a Product Manager who will play a key role in aligning technology solutions with business objectives. This position requires a strong understanding of both IT systems and banking operations, ensuring that loan-related solutions support efficiency and user experience. The Product Manager will collaborate with cross-functional teams, oversee system performance, and provide ongoing support to internal stakeholders. This is a direct hire position that would require residence in the Fox Valley area, as travel will occur between offices in the area.
What You’ll Do
- Serve as the primary technical expert for loan-related systems, ensuring functionality aligns with business needs and enhances workflows.
- Partner with IT, Systems Integration, and business leaders to identify opportunities for system improvements and implement solutions.
- Lead system upgrades and enhancements, ensuring seamless transitions with minimal operational impact.
- Manage system configurations, including workflows, validation rules, custom objects, and automation tools.
- Analyze and optimize underutilized system features to enhance efficiency and effectiveness.
- Monitor and troubleshoot system issues, ensuring timely resolution to minimize disruptions.
- Provide training and support to internal teams, ensuring adherence to best practices and regulatory standards.
- Collaborate with vendors and third-party providers to maintain system alignment with evolving business needs.
- Develop and maintain system documentation, including configurations, processes, and troubleshooting guides.
- Conduct system testing, quality assurance, and user acceptance testing for updates and new functionality.
- Generate reports, dashboards, and data analytics to support business strategies and decision-making.
- Stay current on industry trends, system capabilities, and regulatory requirements related to loan operations.
What You’ll Bring
- Minimum of 5 years of experience in banking or financial services, with a focus on loan operations or related functions.
- Strong knowledge of banking software and systems, particularly in loan servicing and operations; experience with Abrigo, LaserPro, Fiserv Premier, and Encompass is a plus.
- Experience with system configuration, troubleshooting, and process optimization.
- Familiarity with project management methodologies, tools, and best practices.
- Strong analytical and problem-solving skills to diagnose and resolve technical and operational issues.
- Excellent verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.
- Detail-oriented approach with strong organizational and time-management skills.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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